Refund Policy

We want you to be happy with Revori. If you aren't, here's exactly how refunds work. This policy is written in plain language and governs all paid purchases on revori.app.

For any paid subscription (Starter, Creator, or Studio), you may request a full refund within 14 days of your initial purchase — as long as you haven't used a paid feature yet (a render, or credits for AI transcription/generation). Email support@revori.app with your account email and order ID.

Once you use a paid feature, you've asked us to start delivering the service immediately and the 14-day withdrawal right no longer applies (see "EU Consumers" below). Editing, previews, and saves are always free and never count against this.

Approved refunds are processed through Stripe and typically appear within 5–10 business days.

One-time credit pack purchases are non-refundable once credits have been used.

If you purchased a credit pack and have not used any of the credits, contact support within 14 days for a full refund.

Subscription renewals are not automatically refundable. You can cancel your subscription at any time from your Account settings to prevent the next renewal. You retain full access to your tier for the remainder of the current billing period.

If you forgot to cancel and were charged within the last 14 days, email support — we handle these case-by-case and are generally flexible.

If a render fails due to a Revori infrastructure problem (worker crash, timeout, storage error), credits are automatically refunded to your balance — no action needed on your part. You'll see the refund transaction in your Account → Billing history.

Initiating a chargeback with your bank or card issuer without first contacting us will result in your account being suspended pending review.

Please email support@revori.app first — we will always try to resolve the issue directly and usually faster than a chargeback would be processed.

If you are a consumer based in the European Union, you have a statutory 14-day right of withdrawal for digital services under Directive 2011/83/EU.

By starting to use Revori's paid features (rendering a video, using credits for AI transcription, etc.) during the 14-day period, you expressly consent to immediate performance and acknowledge that you lose your right of withdrawal once the service has begun. This is required by the Directive and is acknowledged at checkout.

If you have not used any paid feature, the 14-day withdrawal right applies as described above in "14-Day Refund — Before You Use Paid Features."

• Email support@revori.app
• Include your account email and the order ID (from your confirmation email)
• Briefly describe the reason (optional, but helps us improve)
• We respond within 48 hours and process approved refunds same-day

We may update this Refund Policy from time to time. Material changes will be reflected in the "Last updated" date at the top of this page. Existing purchases are governed by the policy in effect at the time of purchase.